---
title: Configuring Service Catalog
description: Service Catalog enables users with the Catalog Administrators role \(catalog\_admin\) to set up the service catalog.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/service-catalog/configuring-service-catalog.html
release: australia
product: Service Catalog
classification: service-catalog
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Service Catalog, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Configuring Service Catalog

Service Catalog enables users with the Catalog Administrators role \(catalog\_admin\) to set up the service catalog.

## Configuration overview

Set up one or more service catalogs and provides self-service opportunities. You can organize your catalog offerings by using the ability to publish multiple catalogs targeted to specific audiences.

-   **[Service catalog categories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/c_ServiceCatalogCategories.md)**  
Categories organize service catalog items into logical groups. Administrators and catalog administrators can create and configure categories, defining their characteristics and adding content such as catalog items to them.
-   **[Service catalog setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/p_ServiceCatalogs.md)**  
Service Catalog enables users with the Catalog Administrators role \(catalog\_admin\) to set up the service catalog.
-   **[Service Catalog scoping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/scoping-support-catalog.md)**  
Scoping support is available to define the limits of entities in Service Catalog.
-   **[Define filters for My Requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/configure-my-requests.md)**  
Define request filters to filter incidents, requests, or tasks under the **Self-Service** > **My Requests** module in ServiceNow AI Platform, the **My Requests** widget in Service Portal, and the My Requests applet in the Now® Mobile app.
-   **[Delegated request experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/delegated-request-exp.md)**  
You can request a catalog item on behalf of another user or multiple users using the Requested For variable.
-   **[Service Catalog request fulfillment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/request-fulfillment.md)**  
When a user orders a catalog item, a request is created that follows a fulfillment process. A fulfillment process defines the steps to request approval, assign fulfillment tasks, and fulfill requests. Workflow Studio flows, workflows, or execution plans are used to define fulfillment processes.
-   **[Service Catalog security](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/p_ServiceCatalogSecurity.md)**  
Service Catalog enables you to set the security for catalog with user criteria.
-   **[Service Catalog and CSDM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/request-cat-use-case-product-view.md)**  
The Service Catalog lets you create other catalogs \(such as the Request Catalog and the Product Catalog\) that provide self-service opportunities in the channel you want to use, such as the self-service portal, the mobile app, or the Virtual Agent.

**Parent Topic:**[Service Catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/service-catalog.md)