---
title: Fulfiller experience in Mobile Agent
description: Approve catalog requests, requested items, or change requests from anywhere using the ITSM ServiceNow Agent application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/service-catalog/itsm-mobile-request-approval.html
release: australia
product: Service Catalog
classification: service-catalog
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Service Catalog in mobile, Integrating Service Catalog, Service Catalog, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Fulfiller experience in Mobile Agent

Approve catalog requests, requested items, or change requests from anywhere using the ITSM ServiceNow Agent application.

As an ITSM agent or technician, you can use the mobile app when connected online to accomplish the following:

-   Accept or reject the pending approval requests.
-   View the completed approval requests.

**Note:**

-   The request experience is not available in this mobile app.
-   On-load catalog UI policies \(non-scripted\) are supported for variables in record views, for example, requested item and incident.

    -   Only the visibility condition is considered.
    -   A variable with no value is not displayed.
    -   These policies are also applicable for container variables and a group of check boxes.
    -   Since the multi-row variable set is displayed with a message that it is not viewable, these policies can be used to display or hide that message.

Watch this three-minute video to learn how to manage approval requests in the mobile app.

## Activation information

This mobile application runs on the ServiceNow® mobile platform. You should activate the ITSM Mobile Experience \(com.sn\_itsm\_mobile\) plugin that enables the ITSM mobile application.

-   **[Get started with the mobile app for Approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/get-started-mobile-cat-requests.md)**  
Access the My Approvals application instance on your mobile app to manage approval requests using your mobile device.
-   **[Manage a catalog request approval](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/manage-cat-approval-request-mobile.md)**  
Manage your assigned catalog request or requested item by approving or rejecting it from anywhere using your mobile device.

**Parent Topic:**[Service Catalog in mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/catalog-experience-mobile.md)

**Related topics**  


[Request experience in Now Mobile]()