---
title: Submit and track a request
description: Submit a request for an item or service and track the progress of your request with the Now Mobile app.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/service-catalog/order-item.html
release: australia
product: Service Catalog
classification: service-catalog
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Request experience in Now Mobile, Service Catalog in mobile, Integrating Service Catalog, Service Catalog, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Submit and track a request

Submit a request for an item or service and track the progress of your request with the Now Mobile app.

## Before you begin

Role required: none

## Procedure

1.  In the navigation bar, tap **Services**.

2.  Browse items and services, or search for an item.

3.  Tap the item or service that you would like to request.

    **Note:** If configured by your administrator, the related items and articles area provides alternatives and additional information.

4.  Select **ORDER NOW**.

5.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Request for|Change this field if ordering the item for someone else.|
    |Delivery Information|Confirm the shipping address for the item.|
    |Special instructions \(Optional\)|Add any special instructions for the item.|

6.  Tap **CHECKOUT**.

    The app displays a confirmation that your request is submitted.

7.  To return to the list of items, tap **Close**.

8.  In the navigation bar, tap **For Me**.

9.  To view all your requests, tap **My Requests**.

10. To view the status of your request, tap the item that you ordered.

    1.  To view information about the request, use the **Details** tab.

        **Note:** You can add comments for an open incident.

    2.  To view field changes and comments about your request, use the **Updates** tab.

    3.  Tap \[Omitted image "more-items.png"\] Alt text: Plus icon to add comments and work notes, or to attach a file.

    **Note:** When you add comments for a resolved incident, you can reopen it.

    \[Omitted image "requested-item-menu-options.png"\] Alt text: More options menu item


**Parent Topic:**[Request experience in Now Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/now-mobile-catalog.md)

**Related topics**  


[Configure catalogs]()

[Browse catalog items using the catalog hierarchy]()

[Create a quick action in your mobile applications]()

[Enable notifications in Now Mobile]()

[Enable the cart in Now Mobile]()

[Edit the label of Submit button for a record producer]()

[Configure Now Mobile properties]()