---
title: Request an order guide
description: Once created, order guides present the customer with a three-step ordering process by default.Consider a scenario where you have a New Employee Hire order guide that provides services and items as part of the onboarding process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/service-catalog/t\_OrderProcess.html
release: australia
product: Service Catalog
classification: service-catalog
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Order guides, Types of catalog items, Explore, Service Catalog, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Request an order guide

Once created, order guides present the customer with a three-step ordering process by default.

## Before you begin

Role required: admin

## Procedure

1.  Describe Needs: Enter information as prompted.

    Order guide rules evaluate this information to determine which catalog items to order.

2.  Choose Options: Select configuration options for the ordered items and provide any additional information needed, including attachments.

3.  Check Out: Review and edit item information, then click **Submit Order** to place the request.

    If the requested item was ordered as part of an order guide, the **Order Guide** field on the Requested Item form shows the order guide name.

    **Note:** The Check Out step can be omitted from an order guide to provide a quicker two-step process. To omit this third step, select the **Two step** check box when creating the order guide.


**Parent Topic:**[Order guides](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/c_ServiceCatalogOrderGuides.md)

## Review an order guide example

Consider a scenario where you have a New Employee Hire order guide that provides services and items as part of the onboarding process.

### Before you begin

Role required: admin

### About this task

### Procedure

1.  Describe Needs: The order guide prompts the end user for information.

2.  Choose Options: The order guide uses the information entered and predefined rules to generate options.

3.  Check Out: The end-user reviews and edits item information, then click **Submit Order** to place the request.