---
title: Service Catalog configuration for Universal Request
description: You can configure a catalog item or record producer to create a universal request when a request is submitted. The associated requested item \(for catalog item\) or task-based record \(for record producer\) becomes the primary ticket for that universal request.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/service-catalog/ur-catalog-config.html
release: australia
product: Service Catalog
classification: service-catalog
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Integrating Service Catalog, Service Catalog, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Service Catalog configuration for Universal Request

You can configure a catalog item or record producer to create a universal request when a request is submitted. The associated requested item \(for catalog item\) or task-based record \(for record producer\) becomes the primary ticket for that universal request.

-   **[Configure all catalog items or record producers to create a universal request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/configure-all-cat-items-ur.md)**  
Reduce the implementation time by configuring all catalog items or all record producers at a time for universal request creation.

**Parent Topic:**[Integrating Service Catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/integrating-service-catalog.md)

**Related topics**  


[Create or edit a catalog item](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/t_DefineACatalogItem.md)

[Create a record producer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/t_DefRecProdInSCat.md)

[Configure a catalog item or record producer to create a universal request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/create-ur-recordproducer.md)