--- title: Assign skill proficiency levels for skills description: Add a skill and assign skill levels to users to facilitate the automatic assignment of skill-based tasks to agents. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/skills-management/assign-it-skills-users.html release: australia product: Skills Management classification: skills-management topic_type: task last_updated: "2026-03-12" reading_time_minutes: 1 breadcrumb: [Assigning and Managing skills, Using Skills Management, Skills Management, Manage people and work capabilities, Extend ServiceNow AI Platform capabilities] --- # Assign skill proficiency levels for skills Add a skill and assign skill levels to users to facilitate the automatic assignment of skill-based tasks to agents. ## Before you begin Role required: skill\_manager or skill\_admin ## About this task Only skill administrators can create or edit skills. Skill managers can assign skills to users. ## Procedure 1. Navigate to **All** > **Skills** > **Manage IT Skills**. 2. Assign a skill level to a user or add a skill along with the skill level.

To	Do this
Assign a skill proficiency level to a user	1. Locate the user to whom you want to add a skill. 2. Select Add in the skill field for the user for whom you want to add the skill proficiency level. Note: When you select a skill, up to five skill levels display for each skill. If a user has a skill without a skill level, it displays as Acquired. 3. Select a level. 4. Select OK. The skill level for the skill is assigned to the user. You can also select an existing skill level and select a higher or lower skill level for the user.
Create new skill	1. Select Add Skill. 2. In the Name field, enter a name for the skill. 3. In the Level type field, select the type to which the skill belongs. For example, Language or Technical. 4. In the Skill categories field, select one or more categories to which the skill belongs. For example, Language Skills and Reporting. 5. Select Submit.

Do this

**Assign a skill proficiency level to a user**

1. Locate the user to whom you want to add a skill. 2. Select **Add** in the skill field for the user for whom you want to add the skill proficiency level. **Note:** When you select a skill, up to five skill levels display for each skill. If a user has a skill without a skill level, it displays as **Acquired**. 3. Select a level. 4. Select **OK**. The skill level for the skill is assigned to the user. You can also select an existing skill level and select a higher or lower skill level for the user.

**Create new skill**

1. Select **Add Skill**. 2. In the **Name** field, enter a name for the skill. 3. In the **Level type** field, select the type to which the skill belongs. For example, Language or Technical. 4. In the **Skill categories** field, select one or more categories to which the skill belongs. For example, Language Skills and Reporting. 5. Select **Submit**.

**Parent Topic:**[Assigning and Managing skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/skills-management/manage-skills.md)