---
title: Add a skill
description: Create skills to specify the competencies of your users and associate them with users, and configuration items.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/skills-management/t\_CreateASkill.html
release: australia
product: Skills Management
classification: skills-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configuring Skills Management, Skills Management, Manage people and work capabilities, Extend ServiceNow AI Platform capabilities]
---

# Add a skill

Create skills to specify the competencies of your users and associate them with users, and configuration items.

## Before you begin

Role required: skill\_admin or admin

## Procedure

1.  Identify skills.

    Take an inventory of all skills you currently have and would need across your organization. For example, if you are using Customer Service, you may have agents who have Java as a technical skill and you may need agents who have experience in network administration. If you are using Human Resources, you may have employees who have coaching as a skill and you may need employees who can get new hires on board.

2.  Add skills.

    You can associate each skill with other skills, users, or configuration items. You can assign users to tasks or projects, or identify employees with specific skills using these associations.

    1.  Navigate to **Skills** > **All Skills**.

    2.  Click **New**.

    3.  Enter a name and description for the skill and then right-click the form and click **Save**.

    4.  If you want to associate subskills with the skill, click the **Contains Skills** tab and create a new skill or add an existing skill as a subskill.

        The subskill is automatically inherited by the user or group that contains the associated skill.

    5.  Specify skills for users by clicking the **Users** tab and creating a new user for the skill or adding existing users.

    6.  Associate the skill with configuration items by clicking the **Model** tab and adding one or more configuration items.

3.  Click **Update**.