---
title: Components installed with Task Communications Management
description: Several types of components are installed with the Task Communications Management plugin, including tables and user roles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/task-communications-management/components-installed-with-tcm.html
release: australia
product: Task Communications Management
classification: task-communications-management
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Activate Task Communications Management, Task Communications Management plugins, Task Communications Management, ServiceNow AI Platform Additional Capabilities, Extend ServiceNow AI Platform capabilities]
---

# Components installed with Task Communications Management

Several types of components are installed with the Task Communications Management plugin, including tables and user roles.

**Note:** The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).

Demo data is available for this feature.

## Tables installed

<table id="table_hbc_kml_2db"><thead><tr><th>

Table

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Communication Plan Type Lookup\[comm\_plan\_type\_lookup\]

</td><td>

Stores the communication plan types.

</td></tr><tr><td>

Communication Task Type Lookup\[comm\_task\_type\_lookup\]

</td><td>

Stores the communication task types.

</td></tr><tr><td>

Communication Plan Definition\[comm\_plan\_definition\]

</td><td>

The definition table for the communication plan entity.

</td></tr><tr><td>

Communication Task Definition\[comm\_task\_definition\]

</td><td>

The definition table for the communication task entity.

</td></tr><tr><td>

Communication Channel Definition\[comm\_channel\_definition\]

</td><td>

Main table for channel definitions.

</td></tr><tr><td>

Communication Channel Definition — Email\[comm\_channel\_def\_email\]

</td><td>

Defines email as a channel.

</td></tr><tr><td>

Communication Channel Definition — SMS\[comm\_channel\_def\_sms\]

</td><td>

Defines SMS as a channel.**Note:** This table is available only when you install the Notify plugin \(com.snc.notify\).

</td></tr><tr><td>

Communication Channel Definition — Conference\[comm\_channel\_def\_conference\]

</td><td>

Defines Conference as a channel.**Note:** This table is available only when the Notify plugin \(com.snc.notify\) is installed.

</td></tr><tr><td>

Communication Contact Definition\[comm\_contact\_definition\]

</td><td>

Defines the contacts for sending out communications. Contacts can be users, groups, or recipient lists.

</td></tr><tr><td>

Communication Channel Configuration\[comm\_channel\_config\]

</td><td>

Lists all available channels for an instance.

**Note:** Configuration script for each channel is a script include.

</td></tr><tr><td>

Communication Plan\[comm\_plan\]

</td><td>

Stores the communication plan that outlines the communication activity during an event.

</td></tr><tr><td>

Communication Task\[comm\_task\]

</td><td>

Stores the task to be carried out to communicate with the involved contacts.

</td></tr><tr><td>

Communication Channel\[comm\_channel\]

</td><td>

Main table for channel instances.

</td></tr><tr><td>

Communication Channel — Email\[comm\_channel\_email\]

</td><td>

Stores record that indicate email is used as a communication channel for a communication task.

</td></tr><tr><td>

Communication Channel — SMS\[comm\_channel\_sms\]

</td><td>

Stores record that indicate SMS is used as a communication channel for a communication task.

</td></tr><tr><td>

Communication Channel — Conference\[comm\_channel\_conference\]

</td><td>

Stores record that indicate conference is used as a communication channel for a communication task.

</td></tr><tr><td>

Communication Task Handler\[comm\_task\_handler\]

</td><td>

Lists specific handlers for various task types. Example: For incident, CommunicationManagementIncidentHandler. **Note:** Users with the admin role cannot delete this table.

</td></tr></tbody>
</table>## Roles installed

<table id="table_u1t_gb1_wdb"><thead><tr><th>

Role title

</th><th>

Description

</th><th>

Contains roles

</th></tr></thead><tbody><tr><td>

Communication Plan Viewer \[sn\_comm\_management.comm\_plan\_viewer\]

</td><td>

Provides read access to Task Communications Management tables.

</td><td>

-   notify\_view
-   sn\_publications\_recipients\_list\_user

</td></tr><tr><td>

Communication Plan Admin \[sn\_comm\_management.comm\_plan\_admin\]

</td><td>

Provides create and edit access to Task Communications Management tables including Communication Plan Definitions and other related records.

</td><td>

-   notify\_admin
-   sn\_publications\_recipients\_list\_user

</td></tr><tr><td>

Communication Plan Manager \[sn\_comm\_management.comm\_plan\_mgr\]

</td><td>

Provides create and edit access to Task Communications Management instance tables such as Communication Plans, Communication Tasks. Users with this role can send impromptu communications.

</td><td>

sn\_comm\_management.comm\_plan\_viewer

</td></tr><tr><td>

Task communication management admin\[sn\_tcm\_admin\]

</td><td>

Configure all Task Communications Management features including communication plans and tasks.

</td><td>

-   sn\_comm\_management.comm\_plan\_admin
-   sn\_comm\_management.comm\_plan\_mgr

</td></tr></tbody>
</table>To learn more about managing subscriptions, see [Managing per-user subscriptions in Subscription Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/managing-user-subscriptions-v2.md) and contact your account representative.

**Parent Topic:**[Activate Task Communications Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/task-communications-management/activate-tcm-plugin.md)