---
title: Define contact responsibilities
description: Define the different contacts or target audience involved in the communication process and their responsibility to understand the expectations from those contacts throughout the process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/task-communications-management/define-contact-responsibilities.html
release: australia
product: Task Communications Management
classification: task-communications-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Working with Task Communications Management, Task Communications Management, ServiceNow AI Platform Additional Capabilities, Extend ServiceNow AI Platform capabilities]
---

# Define contact responsibilities

Define the different contacts or target audience involved in the communication process and their responsibility to understand the expectations from those contacts throughout the process.

## Before you begin

Role required: sn\_comm\_management.comm\_plan\_admin or admin

## Procedure

1.  Navigate to **All** > **Task Communication Management** > **Administration** > **Contact Responsibilities**, and click **New**.

2.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Global|Option to determine whether the contact responsibility is available for all tables or for a specific table. If the check box is not selected, the **Table** field appears where you can select the table that you are defining the contact responsibility for.|
    |Name|Unique name of the contact, such as Business Director or Communication Manager, involved in the communication process.|
    |Type|Type of contact such as user, group, or recipient list.|
    |Table|Table that the contact is activated on when a communication plan is attached.|

3.  Click **Submit**.

    Contact responsibilities are defined.


## What to do next

Define a communication contact for the task.

**Parent Topic:**[Working with Task Communications Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/task-communications-management/working-with-tcm.md)