---
title: Create a plan type
description: Create the communication plan type and specify whether the plan type is applicable globally or to a particular table. When you create the communication plan type, it is referenced in the communication plan definition. The type of the communication plan helps you to filter the plan by its type, generate a report of a particular plan type, or create SLAs for any communication plan.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/task-communications-management/define-plan-type.html
release: australia
product: Task Communications Management
classification: task-communications-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Working with Task Communications Management, Task Communications Management, ServiceNow AI Platform Additional Capabilities, Extend ServiceNow AI Platform capabilities]
---

# Create a plan type

Create the communication plan type and specify whether the plan type is applicable globally or to a particular table. When you create the communication plan type, it is referenced in the communication plan definition. The type of the communication plan helps you to filter the plan by its type, generate a report of a particular plan type, or create SLAs for any communication plan.

## Before you begin

Role required: sn\_comm\_management.comm\_plan\_admin or admin

## Procedure

1.  Navigate to **All** > **Task Communication Management** > **Administration** > **Plan Types**, and click **New**.

2.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Name|Unique name of the communication plan type.|
    |Global|Option to determine whether the plan type is available for all tables or for a specific table. If the check box is not selected, the **Table** field appears where you can select the table for which the plan type appears.|
    |Application|Application scope of the plan type. The plan type is available for all applications or for scoped applications.|
    |Active|Option to define whether the plan type is active.|
    |Description|Detailed description of the plan type.|

3.  Click **Submit**.

    A communication plan type is created.


## What to do next

Define a communication plan.

**Parent Topic:**[Working with Task Communications Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/task-communications-management/working-with-tcm.md)