---
title: Working in Unified Map
description: Unified Map presents a graphical display of CMDB CIs and the connections between to enable powerful insights.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/unified-map/using-unified-map.html
release: australia
product: Unified Map
classification: unified-map
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
keywords: [use]
breadcrumb: [Unified Map, Configuration Management Database \(CMDB\), Configuration Management, Extend ServiceNow AI Platform capabilities]
---

# Working in Unified Map

Unified Map presents a graphical display of CMDB CIs and the connections between to enable powerful insights.

## Opening a map

Use any of the following methods to open Unified Map:

-   Navigate to **All** > **Service Graph Workspace** > **Unified Map**.
-   Navigate to **All** > **CMDB Workspace** > **Unified Map**.
-   While working in the Service Graph Workspace, select **Use Unified Map to view CI relationships** in the Recommended tools section.
-   While working in the CMDB Workspace, select **Unified Map** in the Quick Links section.
-   On a CI form for any CI in an **operational** state, select **Open Map** to open a map with the CI as the home node.

    **Note:** An admin can specify additional *operational status* values for this option. For more information, see [Configure CIs to appear based on life cycle stage value](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/unified-map/unified-map-confg-operational-state.md).


**Tip:** To view a map in full-screen mode, select the Unpin All icon.

\[Omitted image "um-unpin-all.png"\] Alt text: Elements of the Unified Map.

## Map operations

-   [Controlling Unified Map contents and appearance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/unified-map/unified-map-appearance.md)
-   [Use filters to specify which nodes should appear on a map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/unified-map/unified-map-configure-filters.md)
-   [View a summary of map contents on the Overview panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/unified-map/unified-map-show-overview-panel.md)
-   [View the attributes of a CI or a relationship](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/unified-map/unified-map-show-attributes.md)
-   [View service instances for a CI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/unified-map/unified-map-show-app-service.md)
-   [View related items for a CI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/unified-map/unified-map-show-related-items.md)
-   [Viewing related items on the Unified Map timeline](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/unified-map/unified-map-timeline-working-on.md)
-   [View historical changes for a CI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/unified-map/unified-map-show-ci-changes.md)
-   [Editing maps in Unified Map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/unified-map/unified-map-editing-map.md)