---
title: Using surveys
description: Survey administrators—users with the survey\_admin role—create and maintain surveys and configure how they are distributed and published. Surveys on Service Portal are also supported.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/using-surveys.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Surveys, Assessments and Surveys, Exploring Service Administration, Service Administration, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Using surveys

Survey administrators—users with the survey\_admin role—create and maintain surveys and configure how they are distributed and published. Surveys on Service Portal are also supported.

-   **[Survey questionnaires](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/c_SurveyQuestionnairesForUsers.md)**  
All surveys that are assigned to you appear in your personal assessment and survey queue.
-   **[Survey responses and results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/c_SurveyResults.md)**  
There is a metric result record for each user response to each question on every survey instance. Survey results for each question and category are calculated automatically based on the metric result records.
-   **[Survey administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/r_SurveyAdminTasks.md)**  
Survey administrators—users with the survey\_admin role—create and maintain surveys and configure how they are distributed and published. Surveys on Service Portal are also supported.

**Parent Topic:**[Surveys](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/r_SurveyManagementLandingPage.md)