---
title: Invoice Case Management
description: Invoice case management enables agents to resolve invoice discrepancies and exceptions in the Source-to-Pay Workspace through structured workflows.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/acc-pay-case-mgmt-overview.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: concept
last_updated: "2026-04-09"
reading_time_minutes: 1
keywords: [APO, Accounts Payable Operations, invoice management, Accounts Payable Workspace, invoice case management]
breadcrumb: [Explore, Accounts Payable Operations, Finance and Supply Chain]
---

# Invoice Case Management

Invoice case management enables agents to resolve invoice discrepancies and exceptions in the Source-to-Pay Workspace through structured workflows.

Invoice Case Management \(com.sn\_ap\_cm\) is a dependent application and is automatically installed along with the Accounts Payable Operations \(com.sn\_ap\_apm\) application. However, you can also install Invoice Case Management independently. For more information, see [Install Invoice Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/install-invoice-case-mgmt.md).

The agent \[sn\_ap\_cm.agent\] and Invoice Case Management administrator \[sn\_ap\_cm.admin\] roles can access the Invoice Case Management application.

Open the Invoice Case Management application by navigating to **All** > **Accounts Payable Operations** > **Accounts Payable Workspace**.

**Note:** Check your entitlements to determine whether you have access to Invoice case management.

**Parent Topic:**[Explore Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/explore-acc-pay-mgmt.md)

**Related topics**  


[Accounts Payable Invoice Processing]()

[Source-to-Pay Workspace]()

[Accounts Payable Operations integration with Document Intelligence]()