---
title: Activate the Create Inquiry Case on Invoice email flow
description: Activate the Create Inquiry Case on Invoice email flow to automatically create invoice inquiry cases from inbound emails.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/activate-inquiry-email-flow.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [APO, Accounts Payable Operations, Create Inquiry Case, Invoice email flow, Flow Designer, invoice inquiry case, Process Automation, email ingestion, APO Admin]
breadcrumb: [Components installed with Invoice Case Management, Install Invoice Case Management, Configure, Accounts Payable Operations, Finance and Supply Chain]
---

# Activate the Create Inquiry Case on Invoice email flow

Activate the **Create Inquiry Case on Invoice email** flow to automatically create invoice inquiry cases from inbound emails.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Process Automation** > **Flow Designer**.

2.  Search for and select the **Create Inquiry Case on Invoice email** flow to open it.

3.  Select the more actions icon \(\[Omitted image "more-actions-icon.png"\] Alt text: more actions\) in the top right and select **Copy flow**.

    The **Create a copy of this flow** dialog box is displayed.

4.  In the **New flow name** field, enter a name for the copied flow.

5.  In the **Application** field, select **Accounts Payable Operations**.

6.  Select **Copy**.

    A copy of the flow opens.

7.  Under TRIGGER, specify the conditions that trigger this flow.

8.  Select **Save**.

9.  Select **Activate**.


**Parent Topic:**[Components installed with Invoice Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/installed-with-invoice-case-mgmt.md)