---
title: Analyze sentiments in invoice cases
description: Use the Sentiment Analysis skill in ServiceNow Otto for Accounts Payable Operations \(APO\) to analyze requester's response and determine the sentiment associated with an invoice case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/analyze-sentiments-in-invoice-case.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [APO, Accounts Payable Operations, Source-to-Pay Workspace, Sentiment analysis, ServiceNow Otto, Invoice Cases]
breadcrumb: [Use ServiceNow Otto for Accounts Payable Operations \(APO\), ServiceNow Otto for APO, Accounts Payable Operations, Finance and Supply Chain]
---

# Analyze sentiments in invoice cases

Use the Sentiment Analysis skill in ServiceNow Otto for Accounts Payable Operations \(APO\) to analyze requester's response and determine the sentiment associated with an invoice case.

## Before you begin

**Important:** This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills-on-by-default.md).

Role required: sn\_slm.fulfiller, sn\_slm.owner, or sn\_slm.admin

## Procedure

1.  Navigate to **Workspaces** > **Source-to-Pay Workspace**.

2.  Select the list icon \(\[Omitted image "cases-list-icon.png"\] Alt text: List icon\).

    A list of options within the workspace is displayed.

3.  Select **Invoices >****All invoices.**

4.  Select an invoice case.

    The case detailed view appears.

5.  Select the information icon \[Omitted image "icon-more-info.png"\] Alt text: sentiment analysis to view the reasoning behind the generated sentiment.\[Omitted image "sentiment-apo-skill.png"\] Alt text: Sentiment analysis

    You can view the updated Sentiment analysis by selecting the refresh icon \[Omitted image "icon-refresh.png"\] Alt text: Refresh.

    Invoice cases display Sentiment analysis.