---
title: Accounts Payable Specialist manual tasks
description: Manual tasks in Accounts Payable Operations are actions specialists complete when automated invoice workflows require human review.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/aps-manual-tasks.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [APO, Accounts Payable Operations, Invoice processing, Automated Invoice, Accounts Payable Specialist]
breadcrumb: [Work on an invoice processing case, Invoice processing cases, Using Accounts Payable Invoice Processing, Use, Accounts Payable Operations, Finance and Supply Chain]
---

# Accounts Payable Specialist manual tasks

Manual tasks in Accounts Payable Operations are actions specialists complete when automated invoice workflows require human review.

-   **[View the invoice processing case associated with an invoice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/view-invoice-case.md)**  
View the invoice processing case that is automatically created for an invoice and take any actions to process the invoice.
-   **[Review an invoice in Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/review-invoice-docintel.md)**  
Review invoice details, enter missing field values, and submit the invoice when Document Intelligence encounters an extraction error.
-   **[Enter missing invoice information and submit an invoice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/enter-missing-docintel.md)**  
Complete a partially populated invoice and submit it for processing when Document Intelligence encounters a transformation error.
-   **[Confirm whether an invoice is a duplicate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/confirm-duplicate-invoice.md)**  
Review invoices flagged as suspected duplicates and confirm or reject the duplicate status.
-   **[Convert invoice type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/convert-invoice-case.md)**  
Convert an invoice type between PO and Non-PO to correctly classify an invoice based on updated information from buyers or suppliers.
-   **[Reset an invoice to the Received status](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/reset-invoice-to-received.md)**  
If you confirm an invoice as a duplicate by mistake, you can reset that invoice from the Confirmed duplicate status back to the Received status.
-   **[Check for invoice exceptions on a single invoice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/identify-exceptions-manually.md)**  
Manually check for exceptions on a single invoice in the Source-to-Pay Workspace to identify and resolve issues before processing the invoice.
-   **[Reopen a closed invoice case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/reopen-a-closed-invoice-case.md)**  
Reopen a closed or cancelled invoice inquiry case to continue working on it instead of creating a new one. Reopening preserves the full case history, so you can correct details, send a follow-up email, or resume the conversation on the existing case.
-   **[Start processing a third-party invoice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/start-invoice-processing.md)**  
Start the processing for an invoice that doesn't have an associated invoice processing case.

**Parent Topic:**[Work on an invoice processing case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/work-manual-invoice-ingestion-case.md)