---
title: Associate an interaction record in Accounts Payable Operations
description: Associate an interaction record to an existing invoice case in Source-to-Pay workspace to track related communications and case activity in one place.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/associate-an-interaction-record.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [APO, Accounts Payable Operations, invoice management, Accounts Payable Workspace, AP case, admin]
breadcrumb: [Interaction management in Accounts Payable Operations, Use, Accounts Payable Operations, Finance and Supply Chain]
---

# Associate an interaction record in Accounts Payable Operations

Associate an interaction record to an existing invoice case in Source-to-Pay workspace to track related communications and case activity in one place.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Source-to-Pay Workspace.**.

2.  Select the List icon \(**Interactions** > **All**.

3.  Search for an existing interaction record using the interaction ID from the list of records.

4.  Associate a record with an existing invoice case.

    1.  Select More Actions \[Omitted image "more-actions-icon.png"\] Alt text: More actions and then select **Associate record**.

        The **Create New Interaction Related Record** form appears in a new tab.

    2.  On the form, fill in the fields.

    |Interaction related record field|Description|
    |--------------------------------|-----------|
    |Interaction|System-generated interaction number.|
    |Record Type|Type of record created for a case or knowledge topic. By default, this task is auto-populated.|
    |Document table|Invoice case name that you want to associate with the interaction record.|
    |ID of related record|Auto-populates after the **Document table** field is filled.|


**Parent Topic:**[Interaction management in Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/interaction-record.md)