---
title: Close the additional invoice processing case for an invoice
description: Close an auto-generated invoice processing case when you create an invoice manually to avoid duplicate processing workflows.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/cancel-case-no-docintel.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [APO, Accounts Payable Operations, Accounts Payable Operations, invoice processing, AP case, AP specialist]
breadcrumb: [Invoice ingestion process when Document Intelligence is unavailable, Invoice processing cases, Using Accounts Payable Invoice Processing, Use, Accounts Payable Operations, Finance and Supply Chain]
---

# Close the additional invoice processing case for an invoice

Close an auto-generated invoice processing case when you create an invoice manually to avoid duplicate processing workflows.

## Before you begin

Role required: sn\_ap\_apm.accounts\_payable\_specialist

## About this task

If you create an invoice manually, a new invoice processing case is created for that invoice. As a result, the auto-generated invoice processing case becomes redundant and therefore you can close it.

## Procedure

1.  Navigate to **All** > **Accounts Payable Operations** > **Accounts Payable Workspace**.

2.  Select the list icon \(\[Omitted image "cases-list-icon.png"\] Alt text: List icon\).

3.  Do one of the following:

    -   Navigate to **Lists** > **My Work** > **My open invoice processing cases**.
    -   Navigate to **Lists** > **All Work** > **All open invoice processing cases**.
4.  Open the invoice processing case.

5.  Select **Close case**.

    The Close case dialog box is displayed.

6.  From the Closure code list, select one of the following options:

    -   **Duplicate invoice**
    -   **Invoice canceled**
    -   **Invoice approved**
7.  In the **Reason** field, enter the reason why you're closing the case.

8.  Select **Close case**.

    The invoice processing case is closed and its state updates to Closed complete.


**Parent Topic:**[Invoice ingestion process when Document Intelligence is unavailable](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/invoice-ingest-docintel-unavailable.md)