---
title: Case resolution using inquiry resolution provider
description: Use the AI agent to automatically extract invoice details and generate case resolutions, then review and confirm the resolution to close the inquiry case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/case-resolution-using-agent.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [APO, Accounts Payable Operations, invoice capture, invoice management, AI agent, invoice inquiry case]
breadcrumb: [Inquiry resolution provider AI agent, Use AI agents in ServiceNow Otto for Accounts Payable Operations \(APO\), ServiceNow Otto for APO, Accounts Payable Operations, Finance and Supply Chain]
---

# Case resolution using inquiry resolution provider

Use the AI agent to automatically extract invoice details and generate case resolutions, then review and confirm the resolution to close the inquiry case.

## Before you begin

Role required: now\_assist\_panel\_user,sn\_ap\_cm.agent

## Procedure

1.  Navigate to **Source-to-Pay Workspace** > **List view** > **All work** > **Cases** > **New**.

    The **Create new case** pop-up appears.

2.  Select **Invoice case**.

    For more information on creating an inquiry case, see [Invoice inquiry cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/work-with-inquiry-cases.md). Assign the case to the AP agent and the inquiry resolution provider AI agent is triggered.


## Result

ServiceNow Otto panel displays the resolution plan and enables agents to review the AI-generated resolution plan. The closure code and closure details are auto updated in the **Assignment Closure Details** area if AP agent responds positively in the ServiceNow Otto panel.

**Related topics**  


[Case resolution using inquiry resolution provider](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/case-resolution-using-agent.md)