---
title: Configure Sentiment analysis for invoice case skill in ServiceNow Otto for Accounts Payable Operations \(APO\)
description: Configure the Sentiment analysis skill in ServiceNow Otto for Accounts Payable Operations \(APO\) so that an accounts payable \(AP\) fulfiller can use generative AI skills to prioritize inquiry cases. This improves supplier collaboration.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/config-sentiment-skill-apo.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [Sentiment analysis, APO, Supplier Collaboration, Accounts Payable Operations, Generative AI skills, Finance and Supply Chain]
breadcrumb: [Configure ServiceNow Otto for Accounts Payable Operations \(APO\), ServiceNow Otto for APO, Accounts Payable Operations, Finance and Supply Chain]
---

# Configure Sentiment analysis for invoice case skill in ServiceNow Otto for Accounts Payable Operations \(APO\)

Configure the Sentiment analysis skill in ServiceNow Otto for Accounts Payable Operations \(APO\) so that an accounts payable \(AP\) fulfiller can use generative AI skills to prioritize inquiry cases. This improves supplier collaboration.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **AI Admin Hub** > **Skills** and select the **AI Skills** tab in the AI Admin Hub console.

2.  In the **Finance and Supply Chain** workflow group, select **Accounts Payable Operations** to view the skills for the APO features.

    A guided setup leads you through the configuration of the general details, input, frequency, availability, access, display, review, and activation of the customized skill. If you complete the entire walk-through, the skill is activated.

3.  Select **Save and continue** to go to the next step.

4.  Configure where to display the sentiment analysis for invoice case.

    1.  Select **In-product**.

        **In-product**: When selected, the generated AI skills are displayed on the forms and workspaces.

        For the skills that appear in-product, select the down arrow to identify the roles that can use the skill.

    2.  Select **Save and continue** to go to the next step.

5.  Review and activate the skill.

    Review your choices and select **Activate** the skill. For more information on sentiment analysis in an invoice case, see [Analyze sentiments in invoice cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/analyze-sentiments-in-invoice-case.md).


## Result

You can now select \[Omitted image "Form\_ReferenceLookupIcon.png"\]\[Omitted image ""\] Alt text: look up icon of an invoice case that displays a pop-up with a summary based on the sentiment.