---
title: Configure Agent chat for Accounts Payable Operations
description: Configure agent chat settings in Accounts Payable Operations to enable AP agents to interact with suppliers through live chat.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/configure-agent-chat-for-accounts-payable-operations.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [APO, Accounts Payable Operations, Source-to-Pay workspace, Conversational Interfaces, Agent control, Configurable Toolbar Controls, AP automation, Inquiry resolution]
breadcrumb: [Configure Advanced Work Assignment for Accounts Payable Operations, Use, Accounts Payable Operations, Finance and Supply Chain]
---

# Configure Agent chat for Accounts Payable Operations

Configure agent chat settings in Accounts Payable Operations to enable AP agents to interact with suppliers through live chat.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **Source-to-Pay workspace** > **All** > **Conversational Interfaces** > **Settings** > **Agent control**.

    \[Omitted image "apo-agent-chat.png"\] Alt text: Toggle agent names and avatars

2.  In the User Experience section, swipe the **Agent names and avatars** toggle switch to the right to enable this option.

3.  In the Configurable Toolbar Controls section, select **View All**.

    The Quick Action Toolbar Controls is displayed.

    \[Omitted image "apo-quick-action-toolbar.png"\] Alt text: View the quick action configurations

    Add or update the quick action shortcuts for live agents in Agent Chat. For more information about configuring the toolbar controls, see [Configuring Agent Chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/ci-agent-chat-configuring.md).

4.  Select **Save**.


## Result

The agent chat settings are configured to interact with an Accounts Payable Operations agent.

## What to do next

[Configure Agent chat for Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/configure-agent-chat-for-accounts-payable-operations.md)

**Parent Topic:**[Configure Advanced Work Assignment for Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/configure-advanced-work-assignment-for-apo.md)

**Related topics**  


[Case resolution using inquiry resolution provider](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/case-resolution-using-agent.md)