---
title: Configure inquiry resolution property
description: Configure the inquiry resolution AI agent to extract data from KB articles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/configure-inquiry-resolution-property.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [APO, Accounts Payable Operations, APO Admin, AI agent Studio, invoice automation, Inquiry resolution properties]
breadcrumb: [Inquiry resolution provider AI agent, Use AI agents in ServiceNow Otto for Accounts Payable Operations \(APO\), ServiceNow Otto for APO, Accounts Payable Operations, Finance and Supply Chain]
---

# Configure inquiry resolution property

Configure the inquiry resolution AI agent to extract data from KB articles.

## Before you begin

Role required: admin

\[Omitted image "apo-properties.png"\] Alt text: APO properties page

## Procedure

1.  Navigate to **All** > **Accounts Payable Operations** > **Properties**.

    The Accounts Payable Operations properties page appears.

2.  In the **Inquiry resolution properties** area, enter the title of the knowledge article that the AI agent uses to extract data and provide resolution for the inquiry case.

3.  Select **Save**.


## Result

The AI agent uses the data from the specified KB article to resolve the inquiry case.

## What to do next

After configuring the property, activate the Inquiry resolution provider agent in AI Agent Studio. For information, see [Work with the inquiry resolution provider agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/apo-ai-agent-use-case-trigger.md)

**Related topics**  


[Set APO properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/set-apo-properties.md)

[Case resolution using inquiry resolution provider](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/case-resolution-using-agent.md)