---
title: Configure the chat channel
description: Activate the virtual agent chatbot \(chat channel\) in the supplier portal for suppliers to complete Accounts Payable Operations related self-service tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/configure-the-chat-channel.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [APO, Accounts Payable Operations, supplier, supplier portal, virtual agent, AP specialist, AP agent]
breadcrumb: [Virtual agent flows, Using Supplier Collaboration Portal in APO, Use, Accounts Payable Operations, Finance and Supply Chain]
---

# Configure the chat channel

Activate the virtual agent chatbot \(chat channel\) in the supplier portal for suppliers to complete Accounts Payable Operations related self-service tasks.

## Before you begin

Activate the following plugins for the chat channel in the supplier portal to be available to access predefined conversation topics:

-   The Virtual Agent \(com.glide.cs.chatbot\)
-   Advanced Work Assignment with Supplier life cycle Operations \(com.snc.sn\_slm\_awa\)

Role required: Accounts payable specialist, Accounts payable agent, supplier.

## Procedure

1.  Navigate to **Supplier Collaboration Portal** > **Chat window**.

2.  Choose a flow, which you want to view.

    For more information on flows, refer [Virtual agent flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/virtual-agent-flows.md).


**Parent Topic:**[Virtual agent flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/virtual-agent-flows.md)

**Related topics**  


[Working with Advanced Work Assignment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/working-with-advanved-work-assignment.md)