---
title: Create an invoice inquiry case manually
description: Create invoice inquiry cases to address and respond to questions related to invoices and payment.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/create-inquiry-case.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [APO, Accounts Payable Operations, APO Admin, Accounts Payable Workspace, invoice management, invoice inquiry case]
breadcrumb: [Invoice inquiry cases, Using Invoice Case Management, Use, Accounts Payable Operations, Finance and Supply Chain]
---

# Create an invoice inquiry case manually

Create invoice inquiry cases to address and respond to questions related to invoices and payment.

## Before you begin

Role required: sn\_ap\_cm.agent or sn\_ap\_cm.admin

## About this task

Invoice inquiry cases are created automatically when you receive emails from suppliers or employees. However, you can also create invoice inquiry cases manually.

**Note:** An invoice case with a category of Inquiry is referred to as an invoice inquiry case.

## Procedure

1.  Navigate to **All** > **All** > **Accounts Payable Operations** > **Accounts Payable Workspace**.

2.  Under Quick actions, select **Create New Inquiry**.

    \[Omitted image "create-inquiry-case.png"\] Alt text: Create new inquiry

3.  On the Create New Invoice case form, fill in the fields.

    For a description of the field values, see [Create New Invoice case form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/create-new-ap-case-form.md).

4.  Select **Save**.


**Parent Topic:**[Invoice inquiry cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/work-with-inquiry-cases.md)