---
title: Create New Invoice case form
description: Field descriptions for the Create New Invoice case form, organized by section, for creating and managing invoice cases in Accounts Payable.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/create-new-ap-case-form.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 3
keywords: [APO, Accounts Payable Operations, Expedite payment request, invoice automation, invoice management, Payment inquiry, Invoice Case Form]
breadcrumb: [Reference, Accounts Payable Operations, Finance and Supply Chain]
---

# Create New Invoice case form

Field descriptions for the Create New Invoice case form, organized by section, for creating and managing invoice cases in Accounts Payable.

<table id="table_ozd_1mj_lvb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td class="sub-head" colspan="2">

Invoice case

</td></tr><tr><td>

Requested by

</td><td>

User who submitted the inquiry.

</td></tr><tr><td>

Requester email

</td><td>

Email ID of the user who submitted the inquiry.

</td></tr><tr><td>

Sub-category

</td><td>

Sub-category of the invoice inquiry case. The choices are:-   **Payment inquiry**
-   **Invoice inquiry**
-   **Expedite payment request**
-   **Payment terms issue**
-   **Invoice entry assistance**

</td></tr><tr><td>

Duplicate case

</td><td>

The case similar to the opened case.

</td></tr><tr><td>

Channel

</td><td>

The channel used to send the inquiry.

</td></tr><tr><td>

State

</td><td>

The state of the case.

</td></tr><tr><td>

Priority

</td><td>

Indicates how quickly you must complete the task based on its priority.

</td></tr><tr><td>

Assignment group

</td><td>

The assignment group that the case is assigned to.

</td></tr><tr><td>

Assigned to

</td><td>

Person that the case is assigned to.

</td></tr><tr><td>

Watch list

</td><td>

Users who are notified when updates are made to the case.

</td></tr><tr><td>

Short description

</td><td>

Brief description about the invoice.

</td></tr><tr><td>

Description

</td><td>

Description about the invoice.

</td></tr><tr><td class="sub-head" colspan="2">

Summary

</td></tr><tr><td>

Supplier

</td><td>

Supplier who has made the inquiry.

</td></tr><tr><td>

Invoice

</td><td>

Invoice associated with the case.

</td></tr><tr><td class="sub-head" colspan="2">

Closure Details

</td></tr><tr><td>

Closure code

</td><td>

The closure code for the case. The options are:-   **Duplicate request**
-   **Canceled/False inquiry**
-   **Canceled by requester**
-   **Information provided**
-   **Exceptions resolved**

</td></tr><tr><td>

Closure details

</td><td>

Details about the case closure.

</td></tr><tr><td>

Closed by

</td><td>

Person who closed the case.

</td></tr><tr><td>

Closed

</td><td>

Whether the case is closed or not.

</td></tr></tbody>
</table>-   **[Invoice case form tabs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/inquiry-case-related-list.md)**  
Descriptions of the tabs on the Invoice case form, including case details, tasks, service level agreements, emails, and related cases.
-   **[Invoice status messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/invoice-status.md)**  
Reference information for invoice status messages and the conditions that trigger each status during invoice processing in Accounts Payable Operations.

**Parent Topic:**[Accounts Payable Operations reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/acc-pay-reference.md)

**Related topics**  


[Accounts Payable Operations properties]()

[Create New Invoice Line form]()

[Case exclusion reference fields]()

[Create invoice cost allocation form]()

[Outbound cost allocation staging table]()

[Distribution set form]()

[Create New Invoice task form]()

[Invoice processing case form]()

[Tax lines]()

[Invoice exception form]()

[Request Help form]()

[Data required for invoice processing]()

[Invoice exception definition form]()

[Approval Rule form]()

[Approval Plan form]()

[Jurisdictions main table]()

[Accounts Payable Operations glossary]()