---
title: Create Universal Request from Supplier portal
description: Create a Universal Request \(UR\) from the Supplier Collaboration Portal to submit invoice inquiries directly to the Source-to-Pay Workspace for processing.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/create-ur-from-supplier-portal.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [APO, Accounts Payable Operations, invoice processing, supplier, supplier portal, Accounts Payable Workspace, universal request, employee inquiry]
breadcrumb: [Using Supplier Collaboration Portal in APO, Use, Accounts Payable Operations, Finance and Supply Chain]
---

# Create Universal Request from Supplier portal

Create a Universal Request \(UR\) from the Supplier Collaboration Portal to submit invoice inquiries directly to the Source-to-Pay Workspace for processing.

## Before you begin

Role required: sn\_slm.contact

Plugins required:

-   Universal Request for Source-to-Pay Operations Plugin \[sn\_fsc\_ur\_common\] plugin \(contains dependent plugin Universal Request Plugin \[com.snc.universal\_request\]\)
-   Supplier Common Architecture \[com.snc.sn\_slm\]
-   Invoice Case Management \[com.sn\_ap\_cm\].

This video shows you how to create a Universal Request.\[Omitted video\] Description: The video shows you how to create a Universal Request from the Supplier Portal.

## Procedure

1.  Navigate to **Supplier Collaboration Portal** > **Search for any detail in Search bar** > **Contact us for help** > **Request help**.\[Omitted image "ur-request-help.png"\] Alt text: Request help

2.  Select **Request Help** to create a UR.

    The Request Help form appears. For more information on the fields in the form, see [Request Help form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/ur-request-help-form.md).\[Omitted image "ur-request-help-form.png"\] Alt text: Request help form

3.  Select **Submit**.\[Omitted image "ur-inquiry.png"\] Alt text: UR inquiry


## Result

The Universal Request is created.

**Parent Topic:**[Using Supplier Collaboration Portal in APO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/using-supplier-collaboration-portal.md)

**Related topics**  


[Universal Request in Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/universal-request-in-apo.md)