---
title: Customize ServiceNow Otto for Accounts Payable Operations \(APO\) to use the Virtual Agent chat
description: Configure the ServiceNow Otto virtual agent as an admin to enable supplier contacts to use generative AI skills in the Source-to-Pay Workspace and Core UI.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/cust-now-assist-apo-va.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [generative AI, Source-to-Pay workspace, APO, Accounts Payable Operations, virtual agent, Accounts Payable Workspace]
breadcrumb: [Configure ServiceNow Otto for Accounts Payable Operations \(APO\), ServiceNow Otto for APO, Accounts Payable Operations, Finance and Supply Chain]
---

# Customize ServiceNow Otto for Accounts Payable Operations \(APO\) to use the Virtual Agent chat

Configure the ServiceNow Otto virtual agent as an admin to enable supplier contacts to use generative AI skills in the Source-to-Pay Workspace and Core UI.

## Before you begin

Role required: admin

## About this task

Use the AI Admin Hub console to configure ServiceNow Otto for APO. This console contains everything that you need to install the plugins and configure the generative AI skills. For additional information, see [Overview tab in AI Admin Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configuring-now-assist.md).

## Procedure

1.  Install the ServiceNow Otto for Accounts Payable Operations \(APO\) plugin \(com.snc.sn\_ap\_gen\_ai\).

    -   For information about the plugin dependencies and plugin activation order, see [Supporting information for ServiceNow Otto for Supplier Lifecycle Operations \(SLO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/now-assist-slo-supporting-info.md).
    -   For information about the installation process, see [Install plugins for ServiceNow Otto](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-now-assist-feature-plugins.md).
2.  Navigate to **All** > **Conversational Interfaces** > **Assistants**.

3.  From the list of existing LLM Virtual Agents, select **Now Assist in Virtual Agent - Supplier**.

4.  Review the details about Virtual Agent by selecting **Overview** and then selecting **Save and continue** to go to the next step in Guided Setup.

5.  Review the selected conversational skills by selecting **AI Skills** and then selecting **Save and continue** to go to the next step in Guided Setup.

6.  Review the selected portal by selecting **Display experience** and then selecting **Save and continue** to go to the next step in Guided Setup.

7.  Review the search sources by selecting **Information Sources** and then selecting **Save and continue** to go to the next step in Guided Setup.

8.  Review the branding information by selecting **Branding** and then selecting **Save and continue** to go to the next step in Guided Setup.

9.  Review the structure of the chat experience by selecting **Chat experience** and then selecting **Save and continue** to go to the next step in Guided Setup.

10. Review all the details by selecting **Review** and then selecting **Turn on**.