---
title: Generate email response for invoice case
description: Generate email response for invoice case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/generate-email-invoice-case-apo.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [APO, Now Assist, nvoice case skill, Email response, Source-to-Pay Workspace]
breadcrumb: [Use ServiceNow Otto for Accounts Payable Operations \(APO\), ServiceNow Otto for APO, Accounts Payable Operations, Finance and Supply Chain]
---

# Generate email response for invoice case

Generate email response for invoice case.

## Before you begin

Role required: ap\_agent or ap\_specialist

## About this task

The Email response for invoice case skill uses invoice case details to compose an email response. These details include case type, short description, description, work notes, activity stream, additional comments, related records, and relevant knowledge base articles. You can also use this skill to elaborate, shorten, or change the tone of your email draft.

## Procedure

1.  Navigate to **Workspaces** > **Source-to-Pay Workspace**.

2.  Select the list icon \(\[Omitted image "cases-list-icon.png"\] Alt text: List icon\).

    A list of options within the workspace is displayed.

3.  Select **Invoices >****All invoices.**

4.  Select an invoice case.

    The case detail view appears.

5.  In the **Email** tab, select anywhere within the email body text box.

6.  Generate an email draft by selecting the AI icon\[Omitted image "servicenow-otto-icon.png"\] Alt text: ServiceNow Otto icon .

7.  Select **Insert**.

8.  Select **Refine** to elaborate, shorten, or change the tone of an email body.

9.  Apply templates by selecting the template icon\[Omitted image "template-icon.png"\] Alt text: template.\[Omitted image "email-inv-case.png"\] Alt text: Email generation for invoice case

    The email response is generated for the invoice case.