---
title: Invoice ingestion process when Document Intelligence is unavailable
description: When Document Intelligence is unavailable, Accounts Payable Operations requires manual invoice creation for cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/invoice-ingest-docintel-unavailable.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [APO, Accounts Payable Operations, invoice processing case, invoice ingestion, Accounts Payable Specialist, email ingestion]
breadcrumb: [Invoice processing cases, Using Accounts Payable Invoice Processing, Use, Accounts Payable Operations, Finance and Supply Chain]
---

# Invoice ingestion process when Document Intelligence is unavailable

When Document Intelligence is unavailable, Accounts Payable Operations requires manual invoice creation for cases.

In this scenario, the invoice processing case displays the **Create invoice** and **Close case** options. The Accounts Payable Specialist must open the invoice processing case and either create the invoice or close the invoice processing case.

-   **[Create an invoice manually when Document Intelligence is unavailable](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/create-invoice-no-docintel.md)**  
Manually create an invoice when Document Intelligence is unavailable and an invoice processing case has been created without invoice data.
-   **[Close the additional invoice processing case for an invoice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/cancel-case-no-docintel.md)**  
Close an auto-generated invoice processing case when you create an invoice manually to avoid duplicate processing workflows.

**Parent Topic:**[Invoice processing cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/working-with-ingestion-cases.md)