---
title: Reopen a closed invoice case
description: Reopen a closed or cancelled invoice inquiry case to continue working on it instead of creating a new one. Reopening preserves the full case history, so you can correct details, send a follow-up email, or resume the conversation on the existing case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/reopen-a-closed-invoice-case.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-08-27"
reading_time_minutes: 1
breadcrumb: [Accounts Payable Specialist manual tasks, Work on an invoice processing case, Invoice processing cases, Using Accounts Payable Invoice Processing, Use, Accounts Payable Operations, Finance and Supply Chain]
---

# Reopen a closed invoice case

Reopen a closed or cancelled invoice inquiry case to continue working on it instead of creating a new one. Reopening preserves the full case history, so you can correct details, send a follow-up email, or resume the conversation on the existing case.

## Before you begin

Role required: APO CM agent

## Procedure

1.  Navigate to **All** > **Accounts Payable Operations** > **Accounts Payable Workspace**.

2.  Select the list icon \(\[Omitted image "icon-list.png"\] Alt text: List icon\).

3.  Navigate to **Lists** > **Invoices** > **All Invoices**.

4.  Open an invoice in **Closed** or **Cancelled invoice inquiry** state.

5.  Select **Reopen**.


## Result

The case state reverts to **Work in Progress**. All previous case activities, field changes, and communication history remain visible and accessible, so you can continue working on the existing case.

**Parent Topic:**[Accounts Payable Specialist manual tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/aps-manual-tasks.md)

**Related topics**  


[View the invoice processing case associated with an invoice]()

[Review an invoice in Document Intelligence]()

[Enter missing invoice information and submit an invoice]()

[Confirm whether an invoice is a duplicate]()

[Convert invoice type]()

[Reset an invoice to the Received status]()

[Check for invoice exceptions on a single invoice]()

[Start processing a third-party invoice]()