---
title: Request additional information for an invoice inquiry case
description: Request additional information from the requester to continue working on the case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/request-caller-info-inquiry-case.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [APO, Accounts Payable Operations, Accounts Payable Workspace, invoice inquiry case, requester, request info]
breadcrumb: [Invoice inquiry cases, Using Invoice Case Management, Use, Accounts Payable Operations, Finance and Supply Chain]
---

# Request additional information for an invoice inquiry case

Request additional information from the requester to continue working on the case.

## Before you begin

Role required: sn\_ap\_cm.agent or sn\_ap\_cm.admin

## Procedure

1.  Navigate to **All** > **Accounts Payable Operations** > **Accounts Payable Workspace**.

2.  Select the list icon \(\[Omitted image "cases-list-icon.png"\] Alt text: List icon\).

3.  Do one of the following:

    -   Navigate to **Lists** > **My Work** > **My open invoice inquiry cases**.
    -   Navigate to **Lists** > **All Work** > **All open invoice inquiry cases**.
4.  In the Number column, select the link to the case to open it.

5.  Select the down arrow icon \(\[Omitted image "down-arrow-icon.png"\] Alt text: Down arrow icon\) and then select **Request info**.

    \[Omitted image "apo-request-add-info.png"\] Alt text: Request additional informationThe Request info dialog box is displayed.

6.  In the **Reason** field, enter the information that you need from the requester.

7.  Select **Request info**.

    The state of the case updates to Awaiting requester info.


**Parent Topic:**[Invoice inquiry cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/work-with-inquiry-cases.md)