---
title: Reset an invoice to the Received status
description: If you confirm an invoice as a duplicate by mistake, you can reset that invoice from the Confirmed duplicate status back to the Received status.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/reset-invoice-to-received.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [APO, Accounts Payable Operations, duplicate invoice detection, AP specialist, invoice processing case]
breadcrumb: [Accounts Payable Specialist manual tasks, Work on an invoice processing case, Invoice processing cases, Using Accounts Payable Invoice Processing, Use, Accounts Payable Operations, Finance and Supply Chain]
---

# Reset an invoice to the Received status

If you confirm an invoice as a duplicate by mistake, you can reset that invoice from the Confirmed duplicate status back to the Received status.

## Before you begin

Role required: sn\_ap\_apm.accounts\_payable\_specialist or sn\_ap\_apm.admin

## Procedure

1.  Navigate to **All** > **Accounts Payable Operations** > **Accounts Payable Workspace**.

2.  Select the list icon \(\[Omitted image "cases-list-icon.png"\] Alt text: List icon\).

3.  Navigate to **Lists** > **Primary Data** > **Invoices**.

4.  Open an invoice in the **Confirmed duplicate** state.

5.  Select **View invoice processing case**.

6.  On the invoice processing case form, select **Reset to Received**.\[Omitted image "apo-reset-received.png"\] Alt text: Reset invoice to received state

    A message appears asking you for a confirmation.

7.  Select **Yes**.


## Result

The status of the invoice changes to Received.

**Parent Topic:**[Accounts Payable Specialist manual tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/aps-manual-tasks.md)

**Related topics**  


[View the invoice processing case associated with an invoice]()

[Review an invoice in Document Intelligence]()

[Enter missing invoice information and submit an invoice]()

[Confirm whether an invoice is a duplicate]()

[Convert invoice type]()

[Check for invoice exceptions on a single invoice]()

[Reopen a closed invoice case]()

[Start processing a third-party invoice]()