---
title: Communicate using emails from the Source-to-Pay Workspace
description: Compose and send emails directly from an invoice inquiry case or an invoice processing case in the Source-to-Pay Workspace to communicate with suppliers and stakeholders.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/send-emails-apm-ws.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [APO, Accounts Payable Operations, invoice processing, Accounts Payable Workspace, invoice inquiry case, email ingestion, AP specialist]
breadcrumb: [Composing emails with predefined content, Use, Accounts Payable Operations, Finance and Supply Chain]
---

# Communicate using emails from the Source-to-Pay Workspace

Compose and send emails directly from an invoice inquiry case or an invoice processing case in the Source-to-Pay Workspace to communicate with suppliers and stakeholders.

## Before you begin

Role required: sn\_ap\_apm.accounts\_payable\_specialist, sn\_ap\_apm.admin, sn\_ap\_cm.agent, or sn\_ap\_cm.admin

## Procedure

1.  Navigate to **All** > **Accounts Payable Operations** > **Accounts Payable Workspace**.

2.  Select the list icon \(\[Omitted image "cases-list-icon.png"\] Alt text: List icon\).

3.  Do one of the following:

    -   As an Accounts Payable Specialist:
        -   Navigate to **Lists** > **My Work** > **My open invoice processing cases**
        -   Navigate to **Lists** > **All Work** > **All open invoice processing cases**
    -   As an agent:
        -   Navigate to **Lists** > **My Work** > **My open invoice inquiry cases**
        -   Navigate to **Lists** > **All Work** > **All open invoice inquiry cases**
4.  In the Number column, select the link to the case to open it.

5.  Select the more actions icon \(\[Omitted image "more-actions-icon.png"\] Alt text: More actions\) and select **Compose Email**.

    \[Omitted image "apo-compose-mail.png"\] Alt text: Compose email

6.  Do one of the following:

    -   To insert templated content into the email body using quick messages:
        1.  Select the quick messages icon \(\[Omitted image "quick-messages-icon.png"\] Alt text: Quick Messages icon\) and select an appropriate quick message that you want to use.
        2.  Select **Insert**.
    -   To insert templated content into the email body using response templates:
        1.  Select the response templates icon \(\[Omitted image "response-templates-icon.png"\] Alt text: Response templates icon\) and select an appropriate response template that you want to use.
        2.  Select **Copy to clipboard**.
        3.  Paste the content in the email body.
7.  Do one of the following:

    -   To send the email instantly, select **Send Email**.
    -   To save the email as draft to send later, select **Save as draft**.

**Parent Topic:**[Composing emails with predefined content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/email-composer-apm-workspace.md)