---
title: Submit an invoice inquiry
description: Submit an invoice inquiry case through the Supplier Collaboration Portal to report an issue to the accounts payable team for evaluation and resolution.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/submit-invoice-inquiry-case.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [APO, Accounts Payable Operations, invoice management, supplier, supplier portal]
breadcrumb: [Working with Supplier Catalog, Using Supplier Collaboration Portal in APO, Use, Accounts Payable Operations, Finance and Supply Chain]
---

# Submit an invoice inquiry

Submit an invoice inquiry case through the Supplier Collaboration Portal to report an issue to the accounts payable team for evaluation and resolution.

## Before you begin

\[Omitted video\] Description: An invoice inquiry case captures a supplier's or requester's question about an invoice—status, payment timing, or discrepancies—routing it to AP for tracking and resolution.

Role required: Supplier

## Procedure

1.  Navigate to **Supplier Catalog** > **Invoices** > **Submit an invoice inquiry**.

2.  On the **Submit an invoice inquiry** form, enter the following details.

<table id="choicetable_v1q_w5z_zxb"><thead><tr><th align="left" id="d190775e103">

Question

</th><th align="left" id="d190775e106">

Description

</th></tr></thead><tbody><tr><td id="d190775e112">

**Which supplier?**

</td><td>

Supplier- Displays the name of the supplier associated with the supplier contact based on your selection from the **My Company**tab.

</td></tr><tr><td id="d190775e124">

**What invoice would you like to inquire about?**

</td><td>

Invoice number- Choose the invoice number on which you need to ask from the drop-down list. The list shows the invoice numbers of the supplier displayed in **Which supplier?** field.

</td></tr><tr><td id="d190775e136">

**What kind of invoice inquiry would you like to make?**

</td><td>

Inquiry type- Choose the type of inquiry that you would like to ask an Account Payable Specialist. The options are:-   Payment inquiry
-   Invoice inquiry
-   Expedite payment request
-   Payment term issue
-   Invoice entry assistance
For more information on invoice inquiry, see [Invoice inquiry cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/work-with-inquiry-cases.md).

</td></tr><tr><td id="d190775e170">

**Please describe your inquiry below in detail:**

</td><td>

Description- Detailed description about the invoice inquiry.

</td></tr></tbody>
</table>3.  Select **Submit**.

    A pop-up alert message appears as "**Your inquiry is submitted and we will respond soon. You can review details here: &lt;&lt;Invoice case number&gt;&gt;. From the invoice form page, you can select __Actions__ &gt; __Create new inquiry__ and submit an invoice inquiry.**


## Result

An Invoice inquiry case is created.

**Parent Topic:**[Working with Supplier Catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/working-with-supplier-catalog.md)