---
title: Request Help form
description: Field descriptions for the Universal Request Help form in the Supplier Collaboration Portal, which suppliers use to report an inquiry-related issue or request.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/ur-request-help-form.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 2
keywords: [APO, Accounts Payable Operations, supplier, Supplier Collaboration Portal, invoice automation, Request Help form, Universal Request]
breadcrumb: [Reference, Accounts Payable Operations, Finance and Supply Chain]
---

# Request Help form

Field descriptions for the Universal Request Help form in the Supplier Collaboration Portal, which suppliers use to report an inquiry-related issue or request.

<table id="table_rtw_ytd_2xb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td class="sub-head" colspan="2">

Invoice Exception

</td></tr><tr><td>

Supplier

</td><td>

Auto-populated name of the logged in supplier.

</td></tr><tr><td>

How would you summarize your issue?

</td><td>

Summary of the issue or request.

</td></tr><tr><td>

Anything else we should know?

</td><td>

Additional information about the issue.**Note:** Select the **Issue contains sensitive or confidential information** check box. For more information on handling sensitive information, see [Universal Request sensitive information security](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/universal-request-security.md).

</td></tr><tr><td>

Add attachments

</td><td>

Attachments related to the request or issue.

</td></tr></tbody>
</table>**Parent Topic:**[Accounts Payable Operations reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/acc-pay-reference.md)

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[Create New Invoice Line form]()

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[Create invoice cost allocation form]()

[Outbound cost allocation staging table]()

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[Jurisdictions main table]()

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