---
title: Document Intelligence processing with playbook
description: Invoices ingested through Document Intelligence may require manual actions when automated processing is unavailable.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/use-di-with-playbook.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [APO, Accounts Payable Operations, Accounts payable specialist, Administrator, automated processing, invoice extraction, msnusl intervention, playbook, DocIntel]
breadcrumb: [Playbook for updating the invoice primary data, Use, Accounts Payable Operations, Finance and Supply Chain]
---

# Document Intelligence processing with playbook

Invoices ingested through Document Intelligence may require manual actions when automated processing is unavailable.

The following scenarios occur when Document Intelligence process a document:

-   When Document Intelligence is processing the document, and if you select the **Capture invoice details** card, you’re prompted with the message: `Invoice is currently being processed by DocIntel. This process might take some time to complete. Check back for updates.`
-   When Document Intelligence processing is completed and the data is extracted successfully, the **Capture invoice details** card is auto-completed and displays the message as: `Invoice extraction is successfully completed`.
-   [Extract data with Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/extract-data-with-di.md)
-   [Extract data when Document Intelligence fails](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/extract-data-when-di-fails.md)
-   [Extract data when Document Intelligence is unavailable](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/extract-data-when-di-is-unavailable.md)

-   **[Extract data with Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/extract-data-with-di.md)**  
Manually extract invoice data when Document Intelligence completes document processing but fails to auto-populate the required invoice fields.
-   **[Extract data when Document Intelligence fails](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/extract-data-when-di-fails.md)**  
Manually create an invoice for processing when Document Intelligence fails to process the ingestion task.
-   **[Extract data when Document Intelligence is unavailable](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/extract-data-when-di-is-unavailable.md)**  
Manually create an invoice for processing when Document Intelligence is unavailable.

**Parent Topic:**[Playbook for updating the invoice primary data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/playbooks.md)