---
title: Use Recommend invoice owner AI agent
description: Use the Recommend invoice owner AI agent to identify and assign business owners for Non-PO invoices and credit memos. The AI agent analyzes historically processed invoices to recommend the most likely business owner, which an accounts payable specialist can review, approve, or override.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/use-recommend-invoice-owner-ai-agent.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [AI agent, ServiceNow Otto, APO, Accounts Payable Operations, invoice approval, invoice processing, Invoice exceptions, Resolution Plan Scenario, AP specialist]
breadcrumb: [Recommend invoice owner AI agent, Use AI agents in ServiceNow Otto for Accounts Payable Operations \(APO\), ServiceNow Otto for APO, Accounts Payable Operations, Finance and Supply Chain]
---

# Use Recommend invoice owner AI agent

Use the Recommend invoice owner AI agent to identify and assign business owners for Non-PO invoices and credit memos. The AI agent analyzes historically processed invoices to recommend the most likely business owner, which an accounts payable specialist can review, approve, or override.

## Before you begin

Role required: Accounts Payable specialist \(sn\_ap\_apm.accounts\_payable\_specialist\)

## Procedure

1.  Navigate to **All** > **Accounts Payable Operations** > **Accounts Payable Workspace**.

2.  Select the list icon \[Omitted image "cases-list-icon.png"\] Alt text:.

3.  Select **My work** > **Invoice exceptions**.

4.  From the **Number** column, select the link for the 'Missing or invalid business owner' exception with the status **Review needed**.

    The missing or invalid business owner exception opens. A message that AI has a resolution plan to solve the exception displays.

5.  Select **View plan**.\[Omitted image "apo-view-resolution-plan.png"\] Alt text: View resolution plan

    The AI agent summarizes the exception and provides a resolution plan. For more details on the resolution plan, see [Resolution plan scenarios](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/resolution-plan-scenarios.md).

6.  Review and confirm the resolution plan.\[Omitted image "apo-confirm-resolution-plan.png"\] Alt text: Confirm recommendation


## Result

When a business owner is found, the AI agent updates the **Business owner** field on the invoice based on the closest matching invoice. The AI agent also updates the activity and changes the exception status to **Review complete**.

If no business owner is found, the AI agent suggests creating a task.