---
title: Use AI agents in ServiceNow Otto for Accounts Payable Operations \(APO\)
description: Use AI agents to resolve invoice inquiries and recommend business owners for Non-PO invoices and credit memos.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/using-apo-ai-agents.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [APO, Accounts Payable Operations, Accounts Payable Management, invoice inquiries, AP agents, semantic matching, AI agent]
breadcrumb: [ServiceNow Otto for APO, Accounts Payable Operations, Finance and Supply Chain]
---

# Use AI agents in ServiceNow Otto for Accounts Payable Operations \(APO\)

Use AI agents to resolve invoice inquiries and recommend business owners for Non-PO invoices and credit memos.

|Available AI agents|Description|
|-------------------|-----------|
|Inquiry resolution provider|Automates responses to high-volume, repetitive invoice inquiries that were raised by suppliers. It also reduces the workload of the AP agents.|
|Recommend invoice owner|When a Missing or invalid business owner exception occurs, the AI agent identifies the missing business owner through semantic matching or by creating tasks.|

The AI agents run autonomously. For more information about the AI agents, see [AI Agent Studio \(legacy\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/na-ai-agents.md).

**Important:** By default, all agentic workflows and AI agent records are read-only.

There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/find-ai-agents.md).

**Related topics**  


[Case resolution using inquiry resolution provider](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/case-resolution-using-agent.md)