---
title: View interaction record in Accounts Payable Operations
description: View interaction record details to analyze supplier interactions, take immediate actions, and link records to invoice cases requiring investigation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/view-interaction-record.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [APO, Accounts Payable Operations, invoice management, AP case, AP agent]
breadcrumb: [Interaction management in Accounts Payable Operations, Use, Accounts Payable Operations, Finance and Supply Chain]
---

# View interaction record in Accounts Payable Operations

View interaction record details to analyze supplier interactions, take immediate actions, and link records to invoice cases requiring investigation.

## Before you begin

Role required: Account Payable agent

## Procedure

1.  Navigate to **All** > **Source-to-Pay Workspace**.

2.  Select the List icon \(\[Omitted image "cases-list-icon.png"\] Alt text: List icon.\) and select **Interactions** >**All**.

3.  View interactions in the desired category to associate a record with an invoice case.

4.  -   Assigned to me- Interactions assigned to an agent
-   Active- Interactions ready to be investigated
-   All- All interactions
5.  Select an interaction record to view its details.

    |Details field|Description|
    |-------------|-----------|
    |Number|System-generated unique interaction number|
    |Type|Mode of interaction|
    |State|Status of the record|
    |Opened for|The virtual agent name|
    |Assigned to|The Account Payable agent assigned to the interaction record|
    |Transcript|Text record of the conversation between an agent and the supplier|


**Parent Topic:**[Interaction management in Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/interaction-record.md)