---
title: View ZTSD agent activities in the contextual side panel
description: Review the agentic workflow activity for an invoice inquiry case processed by the L1 APO Service Desk AI Specialist.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/view-ztsd-agent-activities.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-06-12"
reading_time_minutes: 1
keywords: [Service Desk, AI Specialist, APO, Accounts Payable Operations, Agentic Processes, AI workflows, invoice inquiry case]
breadcrumb: [AI L1 APO Service Desk Specialist, Use AI agents in ServiceNow Otto for Accounts Payable Operations \(APO\), ServiceNow Otto for APO, Accounts Payable Operations, Finance and Supply Chain]
---

# View ZTSD agent activities in the contextual side panel

Review the agentic workflow activity for an invoice inquiry case processed by the L1 APO Service Desk AI Specialist.

## Before you begin

Role required: sn\_ap\_fulfiller

## About this task

Select the **Agentic Processes** \[Omitted image "now-assist-icon.png"\] Alt text: Now Assist icon icon from the contextual side panel of an invoice case to review the progress or results of AI workflows.

## Procedure

1.  Open an invoice inquiry case that the L1 APO Service Desk AI Specialist has processed.

2.  Select the Agentic Processes \[Omitted image "now-assist-icon.png"\] Alt text: AI icon icon from the contextual side panel.

3.  Open details of **Zero Touch Service Desk Agent** to view the details of the agent’s work.

    -   Select Show steps to view the steps the agent performed to investigate the request.
    -   View the generated response in the Review output section.
    -   You can choose to show history or hide history of the agent's work.
    -   The state of the invoice inquiry case changes to Awaiting acceptance.
    \[Omitted image "apo-ztsd.png"\] Alt text: Zero Touch Desk Agent for invoice case


## Result

The requester is notified about the resolution in the Supplier Collaboration portal. For more information see, [AI worker case resolution confirmation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/ai-worker-case-resolution-confirmation.md)