---
title: Working with Advanced Work Assignment
description: Use live chat in Accounts Payable Operations to interact with AP agents and resolve invoice inquiry cases as a supplier.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/accounts-payable-operations/working-with-advanved-work-assignment.html
release: australia
product: Accounts Payable Operations
classification: accounts-payable-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
keywords: [APO, Accounts Payable Operations, invoice management, supplier, invoice inquiry case, Advanced Work Assignment, Supplier Collaboration portal]
breadcrumb: [Use, Accounts Payable Operations, Finance and Supply Chain]
---

# Working with Advanced Work Assignment

Use live chat in Accounts Payable Operations to interact with AP agents and resolve invoice inquiry cases as a supplier.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Supplier Collaboration portal**.

    Suppliers interact with APO live agent for invoice inquiry cases. The interactions between supplier and APO live agent is recorded in an auto-generated interaction record. For more information regarding interaction record, refer [Interaction management in Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/interaction-record.md).

2.  Select **Create a case** through the interaction record to create an inquiry case.

    For more information about invoice case, refer [Create New Invoice case form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/create-new-ap-case-form.md).


## Result

Interact with AP agents through live chat.

## What to do next

[Create an invoice inquiry case manually](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/create-inquiry-case.md)

**Parent Topic:**[Accounts Payable Operations overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/use-acc-pay-mgmt.md)

**Related topics**  


[Create a knowledge base article for invoices]()

[Invoice case categories and subcategories]()

[Using Invoice Case Management]()

[Using Accounts Payable Invoice Processing]()

[Advanced Work Assignment in Accounts Payable Operations]()

[Configure Advanced Work Assignment for Accounts Payable Operations]()

[Using Advanced Work Assignment for Accounts Payable Operations]()

[Interaction management in Accounts Payable Operations]()

[Composing emails with predefined content]()

[Universal Request in Accounts Payable Operations]()

[Playbook for updating the invoice primary data]()

[Using Supplier Collaboration Portal in APO]()

[AI worker case resolution confirmation]()