---
title: Assigning purchase order exceptions to buyers
description: Use queues in Advanced Work Assignment to assign purchase order exceptions to the appropriate buyer.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/assigning-po-exceptions-to-buyers.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [automatic assignment, assignment, assign purchase order exception]
breadcrumb: [Configure, Purchase Order Management, Source-to-Pay Operations, Finance and Supply Chain]
---

# Assigning purchase order exceptions to buyers

Use queues in Advanced Work Assignment to assign purchase order exceptions to the appropriate buyer.

You can use the following default queues:

-   **Critical priority purchase order exceptions**
-   **Moderate priority purchase order exceptions**

These queues are preconfigured to assign purchase order exceptions depending on their level of criticality.

Modify these existing queues or create a queue by selecting the purchase order exceptions channel. For information on configuring a queue, see [Configure the Sourcing and Procurement Operations queues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/configure-awa-spo-queues.md).

**Parent Topic:**[Configure Purchase Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/configure-purch-order-mgmt.md)

**Related topics**  


[Install Purchase Order Management]()

[Assigning priority to a purchase order]()

[Domain separation and Purchase Order Management]()

[Configure the Sourcing and Procurement Operations queues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/configure-awa-spo-queues.md)