---
title: Change the priority level of a purchase order exception
description: Adjust the priority level of a purchase order exception to reflect its urgency and business impact. You can manage exceptions effectively by ensuring high-impact disruptions receive immediate attention while lower-risk issues are handled in appropriate sequence.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/change-priority-of-poe.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Resolving purchase order exceptions, Use, Purchase Order Management, Source-to-Pay Operations, Finance and Supply Chain]
---

# Change the priority level of a purchase order exception

Adjust the priority level of a purchase order exception to reflect its urgency and business impact. You can manage exceptions effectively by ensuring high-impact disruptions receive immediate attention while lower-risk issues are handled in appropriate sequence.

## Before you begin

Role required: sn\_poem\_core.operational\_buyer

## Procedure

1.  Navigate to **Workspaces** > **Source-to-Pay Workspace**.

2.  Select the **Purchase order management** tab.

3.  Select an exception that you want to work on.

4.  Select the More actions icon \(\[Omitted image "pom-more-actions-icon.png"\] Alt text:\).

5.  Select **Change priority level**.

6.  In the Change priority level window, select the new priority level.

7.  Select **Update**.

    The priority level of the purchase order exception is updated to reflect the new value.


**Parent Topic:**[Resolving purchase order exceptions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/resolving-purchase-order-exceptions.md)

**Related topics**  


[Assigning priority to a purchase order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/assigning-priority-to-po.md)