---
title: Configure ServiceNow Otto for Purchase Order Management \(POM\)
description: If you have the admin role, you can configure the ServiceNow Otto for Purchase Order Management \(POM\) application so that an operational buyer or a supplier can use the generative AI skills in Purchase Order Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/configure-now-assist-purch-order-mgmt.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [ServiceNow Otto for POM, Purchase Order Management, Source-to-Pay Operations, Finance and Supply Chain]
---

# Configure ServiceNow Otto for Purchase Order Management \(POM\)

If you have the admin role, you can configure the ServiceNow Otto for Purchase Order Management \(POM\) application so that an operational buyer or a supplier can use the generative AI skills in Purchase Order Management.

## Before you begin

**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).

Role required: admin

## Procedure

1.  Install the ServiceNow Otto for POM plugin \(sn\_poem\_gen\_ai\).

    -   For information about the plugin dependencies and plugin activation order, see [Supporting information for ServiceNow Otto for Purchase Order Management \(POM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supporting-information-na-pom.md).
    -   For information about the installation process, see [Install plugins for ServiceNow Otto](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-now-assist-feature-plugins.md).
2.  Review the define PO exception mitigation strategy agentic workflow in AI Agentic Studio.


-   **[Review the define PO exception mitigation strategy workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/activate-poe-mitigation-strategy-workflow.md)**  
Review the define PO exception mitigation strategy agentic workflow that uses agentic support to identify and execute mitigation strategies for purchase order exceptions.

**Parent Topic:**[ServiceNow Otto for Purchase Order Management \(POM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/now-assist-for-purch-order-magmt.md)