---
title: Create a supplier escalation case from a PO exception
description: Create a supplier escalation case from the purchase order \(PO\) exception record to engage procurement team members and resolve supplier issues faster.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/create-supplier-escalation-case-from-poe.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Resolving purchase order exceptions, Use, Purchase Order Management, Source-to-Pay Operations, Finance and Supply Chain]
---

# Create a supplier escalation case from a PO exception

Create a supplier escalation case from the purchase order \(PO\) exception record to engage procurement team members and resolve supplier issues faster.

## Before you begin

Role required: sn\_poem\_core.operational\_buyer

## Procedure

1.  Navigate to **Workspaces** > **Source-to-Pay Workspace**.

2.  Select the **Purchase order management** tab.

3.  Select an exception that you want to work on.

4.  From the **Address exception** list, select **Escalate Exception**.

5.  In the Request escalation window, enter a description.

6.  Select **Submit**.


## Result

A supplier case is created. You can also track this supplier case from the Cases section of the Exception Tasks table.

**Parent Topic:**[Resolving purchase order exceptions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/resolving-purchase-order-exceptions.md)

**Related topics**  


[Reporting delivery plan issues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/reporting-delivery-plan-issues.md)