---
title: Exploring ServiceNow Otto for Purchase Order Management \(POM\)
description: With ServiceNow Otto for POM, you can use generative AI to support purchase order management tasks. You can convert unstructured supplier emails into a prioritized list of exceptions and use a conversation-like experience to mitigate purchase order exceptions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/exploring-na-for-pom.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [ServiceNow Otto for POM, Purchase Order Management, Source-to-Pay Operations, Finance and Supply Chain]
---

# Exploring ServiceNow Otto for Purchase Order Management \(POM\)

With ServiceNow Otto for POM, you can use generative AI to support purchase order management tasks. You can convert unstructured supplier emails into a prioritized list of exceptions and use a conversation-like experience to mitigate purchase order exceptions.

**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).

## ServiceNow Otto for POM overview

ServiceNow Otto for POM enables you to use agentic workflows focused on purchase order exception management.

## ServiceNow Otto for POM benefits

ServiceNow Otto for POM offers the following benefits:

-   Frees buyers from manual email triage and data entry.
-   Delivers immediate acknowledgment and processing of supplier inquiries.
-   Tracks all exceptions in the application with full audit trail visibility.
-   Guides operational buyers identify and apply the most effective solutions to resolve purchase order exceptions.

## ServiceNow Otto for POM workflows

<table id="table_qxb_h2x_l3c"><thead><tr><th>

Workflow

</th><th>

Feature

</th><th>

User

</th></tr></thead><tbody><tr><td>

Define PO exception mitigation strategy

</td><td>

Helps buyers identify and execute exception mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers.

</td><td>

-   sn\_poem\_gen\_ai\_now\_assist\_fulfiller
-   sn\_poem\_operational\_buyer

</td></tr></tbody>
</table>-   **[Supporting information for ServiceNow Otto for Purchase Order Management \(POM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supporting-information-na-pom.md)**  
Get a quick overview of the important information that is related to the ServiceNow Otto for Purchase Order Management \(POM\) application.

**Parent Topic:**[ServiceNow Otto for Purchase Order Management \(POM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/now-assist-for-purch-order-magmt.md)