---
title: Activate the Create Finance Inquiry for inbound email flow
description: Activate the Create Finance case on Inbound email inquiry flow to create a finance inquiry case automatically based on the information in an inbound email.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/finance-case-management/activate-fin-case-inquiry-flow.html
release: australia
product: Finance Case Management
classification: finance-case-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Components installed with Finance Case Management, Install Finance Case Management, Configure, Finance Case Management, Finance and Supply Chain applications, Finance and Supply Chain]
---

# Activate the Create Finance Inquiry for inbound email flow

Activate the **Create Finance case on Inbound email inquiry** flow to create a finance inquiry case automatically based on the information in an inbound email.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Process Automation** > **Flow Designer**.

2.  Search for and select the **Create Finance case on Inbound email inquiry** flow to open it.

3.  Select the more actions icon \(\[Omitted image "more-actions-icon.png"\] Alt text: More actions\), scroll, and select **Copy flow**.\[Omitted image "fin-ops-copy-flow.png"\] Alt text: Copy the flow

    The Create a copy of this flow dialog box is displayed.

4.  In the **New flow name** field, enter a name for the copied flow.

5.  In the **Application** field, select **Finance Case Management**.

6.  Select **Copy**.

    A copy of the flow opens.

7.  Under TRIGGER, specify the conditions that trigger this flow.

8.  Select **Done**.\[Omitted image "fin-ops-trigger.png"\] Alt text: Set triggers for the copied flow

9.  Save and select **Activate**.

    The **Create Finance case on Inbound email inquiry** flow is activated and a finance inquiry case is created automatically based on the information in an inbound email.


**Parent Topic:**[Components installed with Finance Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/finance-case-management/installed-with-fin-ops.md)