---
title: Create a knowledge base article
description: Create knowledge base articles for finance-related topics.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/finance-case-management/create-kb-fcm.html
release: australia
product: Finance Case Management
classification: finance-case-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using the Finance Operations Workspace, Use, Finance Case Management, Finance and Supply Chain applications, Finance and Supply Chain]
---

# Create a knowledge base article

Create knowledge base articles for finance-related topics.

## Before you begin

Role required: sn\_fin\_ops.admin, sn\_fin\_ops.specialist

## Procedure

1.  Navigate to either of the following:

    -   **All** > **Finance Operations** > **Finance Operations Workspace**.
    -   **Workspaces** > **Finance Operations Workspace**.
2.  In the Finance Operations workspace, select the List icon \[Omitted image "fin-ops-list-icon.png"\] Alt text:

3.  From the list page, navigate to **Knowledge** > **Finance articles**.

4.  Select **New**.

    **Note:** In the current version, the **New** button to create a knowledge base article from the Finance Operations Workspace is non-functional. For information on a workaround, see the knowledge base article [KB2097952](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=6b25e68093d5ead0def533527cba1014).

5.  In the Create article dialog box, do the following:

    -   From the **Knowledge Base** field, select **Finance Case Management Knowledge Base**
    -   From the **Article Template** field, select **Standard**.
    -   Select **Create Article.**
6.  On the Create New Knowledge form, fill in the fields.

    For more information on the form fields and descriptions, see [Create knowledge base article form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/finance-case-management/create-kb-form.md).

7.  Save the article.


## What to do next

Publish the knowledge article. For information, see [Publish a knowledge base article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/finance-case-management/configure-kb-fin-ops-ws.md).

**Parent Topic:**[Using the Finance Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/finance-case-management/using-fin-case-mgmt-workspace.md)