---
title: Finance Operations Workspace inbox
description: Use the inbox to manage your incoming work items, such as chats and cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/finance-case-management/fin-ops-ws-inbox.html
release: australia
product: Finance Case Management
classification: finance-case-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Interaction management, Overview of the Finance Operations Workspace, Explore, Finance Case Management, Finance and Supply Chain applications, Finance and Supply Chain]
---

# Finance Operations Workspace inbox

Use the inbox to manage your incoming work items, such as chats and cases.

To open the agent inbox, select the Inbox icon \(\[Omitted image "fin-ops-inbox-icon.png"\] Alt text: Inbox icon.\) in the Finance Operations Workspace.

The inbox displays the queues that are assigned to you, the number of active chats in each queue, and the average wait time for chats in the queue.

When you accept a chat, an interaction record is automatically created. The record captures the work done in that session.

**Parent Topic:**[Interaction management in Finance Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/finance-case-management/interaction-mgmt-fin-ops.md)

**Related topics**  


[Create a new interaction]()

[Create a finance case from an interaction]()

[Associate an interaction with a finance case]()