---
title: Find alternative suppliers
description: If a supplier's inability to fulfill an order creates a shortfall, find an alternative supplier. Review open orders with other suppliers for the same material at the required location. You can then request for expedited delivery or increased quantities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/find-alternative-suppliers.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [Address exception, Resolve purchase order exception, Find alternative suppliers, Review open orders, Purchase order exception mitigation]
breadcrumb: [Resolving purchase order exceptions, Use, Purchase Order Management, Source-to-Pay Operations, Finance and Supply Chain]
---

# Find alternative suppliers

If a supplier's inability to fulfill an order creates a shortfall, find an alternative supplier. Review open orders with other suppliers for the same material at the required location. You can then request for expedited delivery or increased quantities.

## Before you begin

Role required: sn\_poem\_core.operational\_buyer

## Procedure

1.  Navigate to **Workspaces** > **Source-to-Pay Workspace**.

2.  Select the **Purchase order management** tab.

3.  Select an open exception that you want to work on.

4.  From the **Address exception** list, select **Find alternative suppliers**.

    The system displays open purchase orders with other suppliers for the same material as in the Product model field of the exception.

5.  Select **Next**.

6.  In the Quick edit window, update the purchased quantity, the requested delivery date or both.

7.  Select **Save edit**.

8.  To update more fields, select **Edit full record**.


## Result

A purchase order revision is created for the alternative supplier and is assigned to the supplier contact.

**Parent Topic:**[Resolving purchase order exceptions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/resolving-purchase-order-exceptions.md)

**Related topics**  


[Confirm a resolution for a purchase order exception](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/confirm-resolution.md)

[View a purchase order exception task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/view-po-exception-task.md)

[Create and assign a purchase order exception task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/assign-a-poe-task-to-a-collaborator.md)